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Computer Operations Supervisor-Information Technology

Apply now Job no: 492580
Work type: EAP - Executive, Administrative, Professional
Location: Allendale
Categories: Information Technology

Required Qualifications and Education:

  • Bachelor's degree in computer science or related field
  • 1 year experience supervising people
  • Working knowledge of Windows and Mac OS
  • Working knowledge of MS Office suite applications
  • Experience providing customer service or help desk support
  • Flexibility in covering shifts; strong verbal and written communication skills. 

Preferred Qualifications and Education:

  • Experience using Automic or other job scheduling software
  • 2 years related experience in computer operations support
  • Supervisory experience including managing staffing schedules and conducting performance evaluations
  • Experience working under pressure and meeting deadlines
  • Ability to read, interpret, and apply complex information from technical and procedural manuals. 

Responsibilities – Essential Functions: 

  • Manage daily production schedules
  • Maintain Operations online procedure manual.
  • Supervision of Computer Operators. Create and maintain shift and vacation schedules.
  • Provide Operations coverage (function as a Computer Operator) for:
    • Cover first shift when the normal first shift operator is sick or on vacation
    • Monitor the IT cell phone for text messages on aborted jobs and calling the appropriate systems analyst when there is no operator on 2nd or 3rd shifts
  • Manage inventory of the Computer Operations Room computing supplies
  • Maintain the Data Center Access Card System. 
  • Maintain the Recording of Copyright Infringements.
  • Administer the process and maintenance of creating Outlook and Active Directory user accounts.
  • Provide HelpDesk support
  • Other duties as assigned 

Salary:  Commensurate with experience 

Department/Division:  Information Technology/Enrollment Development 

Campus:  Allendale

Application Deadline Date:  June 27, 2017 

How to Apply: Apply online at and click “Apply now”. Please include a letter that specifically addresses how skills, education and experience relate to the position announcement, a resume, and a list of three references.  The online application will allow you to attach these documents electronically.  If you need assistance, call Human Resources at 616-331-2215.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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