Skip to main content

Open Positions

Application Accommodations:

If you are unable or limited in your ability to access our career website as a result of a physical or mental impairment, please contact Human Resources at (616) 331-2215 or hro@gvsu.edu to request a reasonable accommodation. You may also access this resource to request accommodations prior to or during the interview process. Your privacy is important to us, therefore, we will only share information regarding accommodations on a need to know basis.

Temporary Part-time Client Services Assistant (Finance and Administration)

Apply now Job no: 493112
Work type: TEMP - Temporary Hourly
Location: Grand Rapids
Categories: Administration

Overview:

Reporting to the Client Services Manager. This position works with and takes direction from the Client Services Manager. Responsible for the scheduling of function space and coordination of conference and events for university departments and non-university groups at the Grand Rapids Campus. This position assumes responsibility for coordination efforts to ensure seamless delivery of services. Serves as the direct contact to conference organizers and participants, develops a positive support relationship to the academic community.

Job Summary:

Responsible for the scheduling of function space and coordination of conference and events for university departments and non-university groups at the Eberhard Center. This position assumes responsibility for coordination efforts to ensure seamless delivery of services.  Serves as the direct contact to conference organizers and participants, develops a positive support relationship to the academic community. Assists with managing student staff and serves as Manager on Duty.

Required Qualifications:

  • High school graduate.
  • Experience with various computer software applications such as Microsoft Office and/or equivalent.
  • Ability to operate office equipment.
  • Data entry experience.
  • Typing and spelling competency.
  • Possess strong verbal and written communication skills.
  • Ability to provide quality customer service.
  • Ability to work under pressure and meet deadlines.
  • Ability to maintain satisfactory work performance and attendance records.
  • Ability to successfully maintain positive intercultural and interpersonal relationships

Preferred Qualifications:

  • Associates degree in hospitality, hotel/restaurant management or related filed
  • Supervisory/management experience in customer service
  • Hotel or conference center experience
  • Demonstrated ability to independently organize, prioritize, and perform multiple tasks.
  • Works is fast-paced, with a multiplicity of detail.

Essential Duties & Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties: (continued)

  1.  Plan and coordinate conference and events for University and non-University groups. Provide direct contact with conference coordinators of University and outside organizations. Schedule and coordinate conference/event logistics, including food service, audio visual, and room set up.
  2. Serve as an event liaison, meeting with clients and providing support to clients during events; serve as manager on duty providing supervision of support staff during events.
  3. Process and provide oversight for all assigning events which do not require site familiarization by the client or actual event site management as follows.
  • Obtain all pertinent information relative to the event.
  • Determine suitability of the event for the University considering date, program, and University and department policies.
  • Follow through with reservations and clearance (if needed) for use of facilities with appropriate personnel.
  • Finalize assigned event logistics, identify special needs, and confer with the Client Services Manager or Director of Conference Planning & Hospitality Services when required.
  1. Be thoroughly knowledgeable with all campus facilities and of all policies, personnel, and departments which impact the use/rental of facilities.
  2. Determine and communicate anticipated service needs, including food service, audio-visual, security, and any special set-up arrangements with office colleagues, Public Safety, and Media Services.
  3. Respond to inquiries for informational materials, formatting customized proposal letters to accompany promotional materials.
  4. Coordinate and provide site visits for meeting planners, event contacts.
  5. Develop and maintain positive relationships with University and non-University clients; effectively use interpersonal skills to deal with a diverse range of constituencies, exhibit excellent customer service skills.
  6. Monitor, inspect banquet menu items and complete an event evaluation form as Manager on duty.
  7. Requisition and closely monitor alcohol service during scheduled shifts.
  8. Perform “hands-on” activities as needed, including set up, service, and teardown of related services.
  9. Other duties as assigned.

Supervisory Responsibilities:

  1. Coordinates assigned functions and events; directs support staff in ensuring the seamless delivery of services.
  2. Reports to the Client Services Manager

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works indoors and will occasionally work outdoors. The employee will frequently work evenings and weekends; primary hours fluctuate. As work demand dictates, shift hours may vary from day to day. It is expected that the employee will be onsite during Conference events which can begin as early as 6 am and conclude as late as midnight. The individual will be expected to spend a considerable amount of time walking around campus facilities (two to three miles per shift) in order to provide necessary oversight and supervision. The employee must meet deadlines with severe time constraints. The noise level in the work environment is usually low.

Physical Demands:

  • To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

Salary: $13/hour

Campus: Grand Rapids

Application Deadline: Review of applications will begin immediately and the posting may be closed at any time at the discretion of the University. 

How to Apply: Apply online at jobs.gvsu.edu and select "Apply now". Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references. If you need assistance, call Human Resources at 616-331-2215.

Grand Valley State University is guided by values for inclusiveness and community which are integral to our mission to educate students to shape their lives, their professions, and their societies, and to enrich the community through excellent teaching, active scholarship, and public service. The University is an affirmative action, equal opportunity institution. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. Members of the University community, including candidates for employment or admissions, and visitors or guests have the right to be free from acts of harassment and discrimination, including sexual misconduct, which are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, sex/gender (including gender identity and expression), sexual orientation, veteran or active duty military status or weight. The University will provide reasonable accommodations to qualified individuals with disabilities. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.

Advertised: Eastern Daylight Time
Applications close:

Back to search results Apply now Refer a friend

Share this:

| More

Applicant Login

Login to check status of existing applications

Applicant Login

Filter Results

Work type

Locations

Categories