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Temporary Dispatcher/ Communication Specialist - Department of Public Safety

Apply now Job no: 493424
Work type: TEMP - Temporary Hourly
Location: Allendale
Categories: Public Safety/Police/Security

This position performs a variety of communication and operational duties in support of the Grand Valley Police Department and Pew Campus Security. The dispatcher will monitor all incoming phone lines as well as audio and video surveillance equipment. This will include but not be limited to the center computer terminal and base radios. This position is considered essential personnel, which means, the Dispatcher will be required to come to work or be called in to work in cases of emergency, inclement weather or other staff shortages.


  • This position performs a variety of communication and operational duties in support of the Grand Valley Police Department and Campus Security. The dispatcher will monitor all incoming phone lines as well as video surveillance equipment. This position is considered essential personnel which means, the Dispatcher will be required to come to work or be called in to work in cases of emergency, inclement weather or other staff shortages.
  • Oversee and monitor communication and dispatches activities for multiple campus locations.
  • Operate a multi-line telephone system to direct calls to appropriate personnel, providing information as requested.
  • Provide flexible, responsive and high quality service to students, community, staff, and visitors.
  • Document all pertinent information relating to incidents on campus, personnel matters, etc. on the computerized incident reporting management system.
  • Follow departmental policies and appropriate laws.
  • Support the teaching and learning process; practicing honesty and integrity in and out of the department; strive to create and support a student centered environment while fostering academic innovation and excellence.
  • Enter security incident data into an automated record management system.
  • Work with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. 
  • Provide routine information to the public.
  • Prepare and submit electronic work orders to the Facilities Department (when applicable).
  • Handle confidential information appropriately.
  • Attend required trainings.
  • Review a daily pass on log for any need to know information.
  • Testify in court proceedings.
  • Perform other duties as assigned.

Required Qualifications:

  • High school graduate.
  • Demonstrated experience to successfully maintain positive intercultural and interpersonal relationships.
  • Demonstrated experience to successfully provide quality customer service.
  • Demonstrated experience  to successfully  maintain satisfactory  work  performance  and attendance.
  • Possess strong verbal and written communication skills with an ability to stay calm under rapidly evolving situations.
  • Demonstrated experience to successfully to use various computer software applications.
  • Demonstrated experience to successfully operate office equipment.
  • Demonstrated experience to successfully work independently, organize own work.

Preferred Qualifications:

  • Some college course work.

Working Hours:
There is an average of 29 hours per week average and the candidate must be willing to work weekends and/or holidays. The candidate must be available for any shift where coverage may be needed.

Salary: $14.00 per hour

Application Deadline: September 8, 2020

How to apply: Apply online at and select "Apply now". Include a resume with application. The online system will allow you to attach these items electronically. On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references. If you need assistance, contact Human Resources at 616-331-2215.

Grand Valley State University does not discriminate against students, faculty or staff in any of its employment practices or in its educational programs or activities. Grand Valley State University is guided by values for inclusiveness and community which are integral to our mission to educate students to shape their lives, their professions, and their societies, and to enrich the community through excellent teaching, active scholarship, and public service. The University is an affirmative action, equal opportunity institution. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. Members of the University community, including candidates for employment or admissions, and visitors or guests, have the right to be free from acts of harassment and discrimination, which are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, veteran or active duty military status or weight. In addition, Grand Valley is required by Title IX of the Education Amendments of 1972 to ensure that none of its education programs and activities discriminate on the basis of sex/gender. Sex includes sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status. The Office for Title IX and Institutional Equity serves as a resource for the GVSU community and assists individuals who may have been impacted by discrimination or harassment in connecting with resources, imposes measures that protect or support access to programs and activities, and oversees the university’s grievance process for allegations of discrimination and harassment. Inquiries regarding the application of Title IX may be referred to Theresa Rowland, Title IX Coordinator, 4015 Zumberge Hall,, (616) 331-9530.

The University will provide reasonable accommodations to qualified individuals with disabilities. See TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.

Advertised: Eastern Daylight Time
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