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Access Services Manager - University Libraries

Apply now Job no: 493556
Work type: EAP - Executive, Administrative, Professional
Location: Grand Rapids
Categories: Library

Summary: Under the direction of the Head of Operations and User Services, and in collaboration with a department leadership team, manages and supports resource sharing, course reserves, and stacks maintenance across three library locations. With an emphasis on ensuring inclusive, accessible, quality user services, the Access Services Manager participates in the development, recommendation, and administration of policies, procedures and processes for the department. The Access Services Manager is responsible for assessing, researching, evaluating and reporting new developments in access services as they pertain to the university’s mission, vision, and values.

University Libraries is a highly collaborative and student-centered organization that promotes an innovative and inclusive culture. GVSU Libraries values work-life balance and provides flexibility in accomplishing work. This position is a part of the Operations and User Services department, which is responsible for supporting a set of behind the scenes and public-facing functions virtually as well as on our Allendale and Grand Rapids, Michigan campuses. The position routinely works at each location, and at times, needs to flex beyond the standard schedule and is on call for emergencies over the weekend and evenings

RESPONSIBILITIES - Essential Functions:

As a lead for the Operations and User Services Department, contributes to its success by:

  • Supervising and supporting approximately five full-time professional support staff positions and additional temporary employees as assigned
    • Providing guidance, direction, and coaching. This includes helping staff members set goals and develop timelines, making opportunities for training, and for varied or expanded responsibilities available. Also, by supporting and encouraging work initiatives that individuals are doing or considering, as appropriate
    • Meet regularly in order to guide staff members in aligning work with university libraries workplace principles, goals, initiatives, and the curriculum
    • Help staff members to meet goals, troubleshoot concerns, and identify needed information/resources
    • Provide regular performance feedback with direct report(s), ensuring adherence to performance review process
  • In collaboration with Operations and User Services management team, fosters an environment where departmental staff members and student colleagues work individually, collaboratively, and collectively towards achieving individual, departmental, and library goals by:
    • Supports strong relationships by ensuring there is an effective and evolving approach to assigned work supporting staff participation in meetings as appropriate
    • Works with the Operations and User Services leadership team, provides operational and department wide support
  • Represents the Libraries, participates in university-wide initiatives, and works closely with campus units in areas of assigned responsibility
  • Utilizes creative practices to nurture an organizational culture of innovation

As the lead for interlibrary loan and MelCat resource sharing workflows, course reserves, user accounts, stacks maintenance, and mailroom processing and delivery services:

  • Working with the Head of Operations and User Services, provides vision and strategic direction for each area of assigned responsibility
  • Works closely with regional and statewide organizations, programs, and vendors to oversee seamless resource sharing with other libraries
  • Develops and supports staff and processes associated with each area of assigned responsibility
  • Manages documentation and communication to staff relevant to areas of responsibility
  • Leads the evidence-based development of reports and recommendations for the purpose of budget and resource management
  • Evaluates and reports on services in areas of responsibility
  • Identifies and provides relevant staff training opportunities
  • Works with library staff, including library technical support, and vendors to ensure systems supporting these functional areas remain operational
  • Develops and supports processes, associated with the Automated Storage and Retrieval System (ASRS)
  • Troubleshoots issues associated with the ASRS, working with the service technician to keep it operational

Other Primary Responsibilities:

  • Maintains the knowledge necessary to provide support for library operations and services at the Mary Idema Pew Library, Steelcase Library, and Frey Foundation Learning Center
  • Maintains awareness of and executes emergency preparedness procedures and protocol

Expectations of Professional Behaviors and values:

  • Develops and maintains thorough knowledge of job responsibilities
  • Works collaboratively and cooperatively with librarians and staff within unit, across the library organization, across the university, and the larger community
  • Manages professional relationship and responsibilities in a manner that reflects well on the University Libraries
  • Actively engages in department and library-wide initiatives
  • Maintains and develops skills necessary to perform work
  • Demonstrates flexibility, openness, and receptivity to new ideas and approaches
  • Demonstrates innovation, creativity, and informed risk-taking
  • Uses resources effectively and efficiently
  • Develops and maintains the intercultural understanding and awareness required to work in a diverse workplace and serve a diverse population
  • Protects user privacy
  • Aligns with and upholds University Libraries workplace principles

Required Qualifications:

  • Bachelor’s Degree
  • Supervisory experience or demonstrated ability to lead and manage a team
  • Relevant work experience or demonstrated ability to lead and manage processes and workflows
  • Ability to communicate effectively and clearly in oral and written communications
  • Demonstrated ability to interact with others with respect and empathy through written and verbal communication
  • Demonstrated commitment and experience providing outstanding and user-centered public service
  • The capacity to thrive and lead in an exciting, agile, future-oriented environment
  • Demonstrated ability to work independently, collaboratively, and to promote teamwork among colleagues
  • Commitment to inclusion, equity, and to serving the needs of a diverse population

Preferred Qualifications:

  • Demonstrated experience overseeing a team or organizational function
  • Experience with project management involving multiple stakeholders
  • Demonstrated creative and innovative problem-identification and problem-solving skills

Standard hours for this position:

Monday-Friday 8:00 am – 5:00 pm with the expectation to occasionally flex, be on call, and provide remote support

Salary: $49,000-$58,000

Department/Division: Universities Libraries

Campus: Grand Rapids

Application Deadline: March 8, 2021

How to Apply: Apply online at jobs.gvsu.edu and select "Apply now".  Please include a cover letter and resume.  The online application will allow you to attach these documents electronically.  On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references.  If you need assistance, call Human Resources at 616-331-2215

Grand Valley State University does not discriminate against students, faculty or staff in any of its employment practices or in its educational programs or activities. Grand Valley State University is guided by values for inclusiveness and community which are integral to our mission to educate students to shape their lives, their professions, and their societies, and to enrich the community through excellent teaching, active scholarship, and public service. The University is an affirmative action, equal opportunity institution. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. Members of the University community, including candidates for employment or admissions, and visitors or guests, have the right to be free from acts of harassment and discrimination, which are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, veteran or active duty military status or weight. In addition, Grand Valley is required by Title IX of the Education Amendments of 1972 to ensure that none of its education programs and activities discriminate on the basis of sex/gender. Sex includes sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status. The Office for Title IX and Institutional Equity serves as a resource for the GVSU community and assists individuals who may have been impacted by discrimination or harassment in connecting with resources, imposes measures that protect or support access to programs and activities, and oversees the university’s grievance process for allegations of discrimination and harassment. Inquiries regarding the application of Title IX may be referred to Theresa Rowland, Title IX Coordinator, 4015 Zumberge Hall, titleix@gvsu.edu, (616) 331-9530.

The University will provide reasonable accommodations to qualified individuals with disabilities. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.

Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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