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If you are unable or limited in your ability to access our career website as a result of a physical or mental impairment, please contact Human Resources at (616) 331-2215 or to request a reasonable accommodation. You may also access this resource to request accommodations prior to or during the interview process. Your privacy is important to us, therefore, we will only share information regarding accommodations on a need to know basis.

Digital Student Experience Coordinator - University Libraries

Apply now Job no: 493598
Position type: EAP - Executive, Administrative, Professional
Location: Allendale
Categories: University Libraries

Summary: The Digital Student Experience Coordinator works both independently and collaboratively with an emphasis on integrating educational materials into the Libraries’ web presence. The Digital Student Experience Coordinator is focused on GVSU students’ engagement and learning experiences with the libraries’ online materials, services, and tools, collaborating across library departments.

Responsibilities – Essential Functions:

  • Facilitate the integration and maintenance of educational materials into the Libraries' web presence in collaboration with the Web Services Librarian, Knowledge Market Manager, the User Experience Librarian, and Instructional Design Librarian on ways to:
  • Strategize the overall integration and maintenance of learning materials into point-of-need access for Libraries users, including but not limited to Libraries' Knowledge Base, the Resource Market and other virtual services.
  • Identify, curate, and maintain point-of-need learning objects
  • Plan and execute usability studies and content evaluations to identify user needs and collaboratively strategize integration and use of existing digital learning objects
  • Support general website maintenance, including:
    • Web ads on the Libraries' homepage
    • LibGuides (in collaboration with Web Services Librarian and teaching librarians)

Lead the Digital Skills Service and support the operation of the Knowledge Market by:

  • Managing the operation, student hiring, training and assessment of the Digital Skills Service.
  • Planning and delivery of training specific to the digital skills consulting service.
  • Participating in regular Knowledge Market meetings with Knowledge Market partners
  • Occasionally acting as backup for the Knowledge Market Manager, including but not limited to: coordinating/facilitating Knowledge Market meetings, approving timesheets, and managing student workers when the Knowledge Market Manager is unavailable.

Expectations of Professional Behaviors and Values

  • Develops and maintains thorough knowledge of job responsibilities
  • Works collaboratively and cooperatively with librarians and staff within unit, across the library organization, across the university, and the larger community
  • Manages professional relationship and responsibilities in a manner that reflects well on the University Libraries
  • Actively engages in department and library-wide initiatives
  • Maintains and develops skills necessary to perform work
  • Demonstrates flexibility, openness, and receptivity to new ideas and approaches
  • Demonstrates innovation, creativity, and informed risk-taking
  • Uses resources effectively and efficiently
  • Develops and maintains the intercultural understanding and awareness required to work in a diverse workplace and serve a diverse population
  • Protects user privacy
  • Aligns with and upholds University Libraries workplace principles

Required Qualifications and Education:

  • Bachelor’s Degree
  • Ability to communicate effectively and clearly and with respect and empathy in oral and written communications
  • Demonstrated ability to work independently, collaboratively, and to promote teamwork among colleagues
  • Commitment to inclusion, equity, and to serving the needs of a diverse population
  • Project management skills
  • Experience with developing educational content

Preferred Qualifications and Education:

  • Demonstrated creative and innovative problem-identification and problem-solving skills
  • Master’s Degree or graduate-level coursework in Education, Composition, Communication, Library Science, or related fields
  • Document design skills
  • Experience in web content creation and maintenance
  • Knowledge of universal design and/or web accessibility

Salary: $49,000-$53,000

Department/Division: Academic Student Affairs/ University Library

Campus: Allendale

How to Apply: Apply online at and select "Apply now". Please include a cover letter and a current CV or resume with a link to an example of digital educational materials that you’ve developed or participated in developing. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers and e-mail addresses for three professional references. If you have questions or need assistance, call Human Resources at 616-331-2215.

Due to the COVID-19 pandemic, we intend to leverage phone and/or virtual meeting formats to conduct all interviews.

Application Deadline: May 21, 2021

Questions? Feel free to contact Patrick Roth,, or Hazel McClure,, search committee co-chairs.

Grand Valley State University does not discriminate against students, faculty or staff in any of its employment practices or in its educational programs or activities. Grand Valley State University is guided by values for inclusiveness and community which are integral to our mission to educate students to shape their lives, their professions, and their societies, and to enrich the community through excellent teaching, active scholarship, and public service. The University is an affirmative action, equal opportunity institution. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. Members of the University community, including candidates for employment or admissions, and visitors or guests, have the right to be free from acts of harassment and discrimination, which are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, veteran or active duty military status or weight. In addition, Grand Valley is required by Title IX of the Education Amendments of 1972 to ensure that none of its education programs and activities discriminate on the basis of sex/gender. Sex includes sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status. The Office for Title IX and Institutional Equity serves as a resource for the GVSU community and assists individuals who may have been impacted by discrimination or harassment in connecting with resources, imposes measures that protect or support access to programs and activities, and oversees the university’s grievance process for allegations of discrimination and harassment. Inquiries regarding the application of Title IX may be referred to Theresa Rowland, Title IX Coordinator, 4015 Zumberge Hall,, (616) 331-9530.

The University will provide reasonable accommodations to qualified individuals with disabilities. See TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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