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Annual Giving Manager - University Development

Apply now Job no: 493695
Position type: EAP - 12-Month Adjunct AP (Administrative Professional)
Location: Grand Rapids
Categories: University Development

Summary: Reporting to the Annual Giving Officer, the Annual Giving Manager (Adjunct) is responsible for raising private gifts of support for the University through supervising, motivating, and hiring callers for the Telephone Outreach Program. This position is responsible for the strategic planning and daily operation of the call center, cultivation, solicitation, and stewardship of alumni capable of supporting Grand Valley State University. Additionally, this position will assist in the planning of Giving Tuesday and other giving opportunities in accordance with the GVSU calendar, engage young alumni in association with the Loyal Laker program.

Required Qualifications and Education:

  • Bachelor’s degree.
  • One year of experience in development, fundraising, or related field.
  • Prior experience supervising a team of peers or students.
  • Self-motivated and goal-oriented professional, with superior writing, speaking, and organizational skills, who thrives in a team-based environment.
  • Ability to manage multiple tasks with absolute deadlines required.
  • Must possess excellent interpersonal skills, sound judgment, and experience handling confidential information.
  • Must have strong initiative, creativity, and attention to detail.
  • Exceptional ability to think strategically and analytically.
  • Demonstrate the ability to practice and adhere to organizational values of respect, integrity, self-motivation, and collaboration.
  • Candidate must be committed to GVSU’s vision of inclusion and equity.

Preferred Qualifications and Education:

  • Knowledge of Ruffalo Noel Levitz automated calling software and other fundraising computer applications and the CRM software Millennium.
  • Prior calling center experience, preferably within a higher education setting.
  • Ability to forecast and project activity to meet goals.
  • Exposure to and a solid understanding of Grand Valley State University academics, programs, culture, etc.

 Responsibilities – Essential Functions:

  • Work with Annual Giving Officer to develop immediate and long-range plans for annual gifts through the Telephone Outreach Program. (TOP).
  • The Annual Giving Manager is expected to grow the call center culture and develop innovative ideas for hitting goals.
  • This position requires non-traditional business hours including most evenings and some weekend work for event support.
  • Job requires Annual Giving Manager to spend time on both the Allendale and Pew campuses, sometimes each campus daily.

CALL CENTER MANAGEMENT: Maintain all functional leadership responsibilities of the Telephone Outreach Program (TOP) including:

  • Directly supervise the Student Team Leaders for the TOP center, as well as oversee student calling staff.
  • Complete all hiring paperwork in coordination with university standards.
  • Review and approve all payroll on a bi-weekly schedule.
  • Coordinate a schedule for student callers to ensure every shift is at full calling capacity.
  • Review training processes with student manager and team leaders.
  • Coach and continuously motivate and recognize student callers to maximize their results and success.
  • Create a dynamic environment that retains employees and excites callers to reach their goals.
  • Analyze giving trends for the call center; monitor progress towards annual goals and maintain open communication with the Annual Giving Officer.

SHIFT MANAGEMENT: Provide on-site supervision of scheduled calling Monday-Thursday nights/day:

  • Monitor phone calls regularly and support ongoing caller evaluations.
  • Plan shifts, write calling scripts, provide students with materials necessary for successful call outcomes, and troubleshoot problems.
  • Propose incentives and motivational techniques to the Annual Giving Officer to continually improve student caller performance in collaboration with the Student Manager and Team Leaders.
  • Work with the Student Manager to hire, train, and motivate new callers.

SOFTWARE SUPPORT: Learn the automated calling software used by the Telephone Outreach Program, CampusCall, and work closely with development services staff and university IT staff to run an efficient call center. This should include but is not limited to the following tasks:

  • Build a calling calendar and assign calling pools to student callers daily.
  • Maintain accounts for all student callers and train them on the software with the Student Manager and team leaders.

PERSONAL PORTFOLIO MANAGEMENT: Maintain and steward a small portfolio of alumni, parents, and community members that give or engage with the Telephone Outreach Program.

  • Engage with members of the Loyal Lakers Giving Group which members will be added through the Telephone Outreach Program.
  • Steward alumni that give through the Telephone Outreach Program require more attention for future giving.
  • Student Development Officers program management.
  • Other duties and responsibilities as assigned.

Salary: Commensurate with experience

Department/Division: University Development

Campus: Grand Rapids

How To Apply: Apply online at jobs.gvsu.edu and select “Apply now”. Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail address for three professional references. Applicants selected for interviews will be required to submit official transcripts prior to the interview. If you need assistance, call Human Resources at 616-331-2215.

Application Deadline: Consideration of applications will begin immediately and the posting may be closed at any time at the discretion of the University.

Grand Valley State University does not discriminate against students, faculty or staff in any of its employment practices or in its educational programs or activities. Grand Valley State University is guided by values for inclusiveness and community which are integral to our mission to educate students to shape their lives, their professions, and their societies, and to enrich the community through excellent teaching, active scholarship, and public service. The University is an affirmative action, equal opportunity institution. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. Members of the University community, including candidates for employment or admissions, and visitors or guests, have the right to be free from acts of harassment and discrimination, which are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, veteran or active duty military status or weight. In addition, Grand Valley is required by Title IX of the Education Amendments of 1972 to ensure that none of its education programs and activities discriminate on the basis of sex/gender. Sex includes sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status. The Office for Title IX and Institutional Equity serves as a resource for the GVSU community and assists individuals who may have been impacted by discrimination or harassment in connecting with resources, imposes measures that protect or support access to programs and activities, and oversees the university’s grievance process for allegations of discrimination and harassment. Inquiries regarding the application of Title IX may be referred to Theresa Rowland, Title IX Coordinator, 4015 Zumberge Hall, titleix@gvsu.edu, (616) 331-9530.

The University will provide reasonable accommodations to qualified individuals with disabilities. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.

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