Director, Client Services (SBDC Chief Client Services Officer) - Small Business Development Center
Job no: 494149
Position type: EAP - Executive, Administrative, Professional
Location: Grand Rapids
Categories: Seidman College of Business
- Manages strategy development and personnel oversight for 10 Regional Offices, Technology Commercialization and Growth teams.
- Implements statewide strategy within the Client Service division.
- Establishes and fosters a culture focused on customer service
- Aligns and sets annual goals, performance objectives, and quality service objectives that are in accordance with SBDC standards and goals
- Manages team hiring process in compliance with GVSU policies and SBDC leadership partners
- Maintains a productive and innovative culture that attracts and retains experts in high-growth, high-tech business sectors
- Encourages and fosters cross-team collaboration
- Develops, encourages, and reduces barriers for team members to embrace technology, information, and metrics in support of relationships
- Collaborates with Compliance Officer to ensure teams administrative processes remain in compliance with multiple stakeholders
- Identify and decrease barriers for field teams to optimize resources and tools
- Serves as liaison between consultant leadership and the Lead Center regarding SBDC climate, consultant needs, project updates, proposals, and planning
- Consistently evaluates processes and improves procedures to support client relationships while optimizing grant funding streams
- Organize and prioritize statewide resources and evaluate regional and statewide issues
- Manages stakeholder relationships with MEDC and SBA
- Ensures SBDC strategies align with stakeholder strategy
- Cultivates and fosters healthy relationships with key stakeholder relationships (SBA, MEDC, and statewide SBDC leadership.)
- Oversees diverse stakeholder needs including federal, state, and local entities; industry partners; associations; and entrepreneurial service organizations to ensure Michigan SBDC is a state and national leader in entrepreneurial and business development.
- Promote/Strengthen/Support a vibrant culture focused on helping small businesses thrive.
- Ensures that SBDC/Host relationships are mutually beneficial.
- Performs other duties as required/assigned by manager.
Knowledge, Skills, and Abilities - Required:
- 10+ years of leadership and management experience
- Experience in developing budgets and strategic plans
- Experience managing multiple downlines and programs with competing priorities
- Project management skills
Knowledge, Skills, and Abilities - Preferred:
- Experience developing relationships across diverse communities
- Excellent oral and written communication skills
- Strong interpersonal skills and ability to develop teams
- Desire to engage in community development
- Ability and willingness to travel both within Michigan and nationally
- Demonstrated experience leading diverse groups with competing needs
- Proven experience in a business management role with experience in executive-level advising and interdepartmental collaboration
- This position does NOT require driving a company/university vehicle.
WORKING CONDITIONS: Normal office environment. Some travel may be required.
SALARY: $80,000-$130,000 and commensurate with experience.
DEPARTMENT/DIVISION: Seidman College of Business/MI-SBDC
CAMPUS: Pew Campus – Grand Rapids
HOW TO APPLY: Apply online at jobs.gvsu.edu and select "Apply now". Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail addresses for three professional references. Applicants selected for interviews may be required to submit official transcripts prior to the interview. If you need assistance, call Human Resources at 616-331-2215.
APPLICATION DEADLINE: Consideration of applications will begin immediately and the posting may be closed at any time at the discretion of the University.
Grand Valley State University has a COVID-19 Vaccine requirement that requires all faculty, staff and students to be vaccinated. New hires will be expected to adhere to the policy unless they are eligible for allowable exemptions or postponement. We will require proper documentation upon hire. Up-to-date information can be found on our Lakers Together website.
Grand Valley State University does not discriminate against students, faculty or staff in any of its employment practices or in its educational programs or activities. Grand Valley State University is guided by values for inclusiveness and community which are integral to our mission to educate students to shape their lives, their professions, and their societies, and to enrich the community through excellent teaching, active scholarship, and public service. The University is an affirmative action, equal opportunity institution. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. Members of the University community, including candidates for employment or admissions, and visitors or guests, have the right to be free from acts of harassment and discrimination, which are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, veteran or active duty military status or weight. In addition, Grand Valley is required by Title IX of the Education Amendments of 1972 to ensure that none of its education programs and activities discriminate on the basis of sex/gender. Sex includes sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status. The Office for Title IX and Institutional Equity serves as a resource for the GVSU community and assists individuals who may have been impacted by discrimination or harassment in connecting with resources, imposes measures that protect or support access to programs and activities, and oversees the university’s grievance process for allegations of discrimination and harassment. Inquiries regarding the application of Title IX may be referred to the Title IX Coordinator, 4015 Zumberge Hall, firstname.lastname@example.org, (616) 331-9530.
The University will provide reasonable accommodations to qualified individuals with disabilities. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.
Advertised: Eastern Daylight Time
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