Grand Valley State University has a COVID-19 Vaccine policy that requires all faculty, staff and students to be vaccinated. New hires will be expected to adhere to the policy unless they are eligible for allowable exemptions or postponement. We will require proper documentation upon hire. Up-to-date information can be found on our Lakers Together website.

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Application Accommodations:

If you are unable or limited in your ability to access our career website as a result of a physical or mental impairment, please contact Human Resources at (616) 331-2215 or hro@gvsu.edu to request a reasonable accommodation. You may also access this resource to request accommodations prior to or during the interview process. Your privacy is important to us, therefore, we will only share information regarding accommodations on a need to know basis.

Adjunct Ombuds Program Specialist - Office of Employee Ombuds

Apply now Job no: 494420
Position type: EAP - 12-Month Adjunct AP (Administrative Professional)
Location: Allendale
Categories: Administration

Summary: This position provides support of a highly responsible, sensitive, and confidential nature for the Employee Ombudsperson. This position must exercise sound judgment, have a welcoming and professional demeanor, and have the demonstrated ability to work with diverse individuals and groups. This role requires someone that will be self-motivated, highly organized, comfortable managing multiple projects, and possesses great attention to detail. The Office of the Employee Ombuds is a place for all employees to discuss workplace issues in a confidential and safe environment.  This is a part time 12-month Adjunct AP position.

Required Qualifications and Education:

  • Experience with Microsoft Office and Google Suite applications
  • Ability to work effectively with individuals and groups from a variety of identities, cultures, job classifications, backgrounds, and ideologies
  • Ability to exercise a high level of initiative, discretion, and judgment regarding sensitive and confidential matters
  • Demonstrated collaboration and interpersonal skills

Preferred Qualifications and Education:

  • Bachelor’s degree preferred, preferably in social work, public health, psychology, communications, intergroup relations, or marketing
  • 3-5 years of project management experience
  • Demonstrated program coordination experience
  • Strong writing and verbal/public speaking communication skills
  • Ability to use software to track and monitor utilization of the office and user demographics

Responsibilities – Essential Functions:

Project Management and Event Coordination 

  • Coordinate communication and outreach activities for all campuses
  • Assist with marketing initiatives and trainings for campus-wide audiences
  • Assist with report writing and dissemination of trend data to senior leaders and others
  • Organize relevant activities for advisory and/or committee groups for central campus and Michigan Medicine, including scheduling, meeting minutes, report deliverables, and other tasks as required
  • Design event flyers, prepare and deliver presentations to small/medium size audiences
  • Proficiency using database software packages, pulling queries and tracking user demographics
  • Solve problems independently
  • Manage as the lead on special projects and/or focus groups, as required
  • Support growth, program planning and development

Administrative Support for Employee Ombudsperson

  • Performs a variety of professional and administrative duties in support of the day to day operations of the Employee Ombuds department
  • Provide general support, calendar management, scheduling meetings, travel arrangements, and document creation/management, answering phone calls, ensuring that each caller is aware that all conversations are confidential and greeting all visitors to the Employee Ombuds’ Office
  • Make independent decisions on matters of significance affecting Employee Ombuds business operations
  • Support to the Employee Ombudsperson to draft communications requiring judgment and tact
  • Prepare a wide array of presentations and materials and special projects
  • Provide excellent customer service skills and, at all times, be respectful
  • Maintain and track department budget

Customer Relations and Office Support

  • Answer telephone calls that require one to listen respectfully and to remain neutral
  • Meet and greet all visitors to the office in a friendly and professional manner
  • Handle customer interactions that may be highly sensitive and confidential in nature
  • Maintain various email groups, reference lists, and training/informational documents
  • Submit work orders for office and furniture construction, issues, etc
  • Reconcile Concur expense and travel reports for Employee Ombudsperson, ensuring that all submissions are accurate and comply with University policies

Responsibilities – Non-Essential Functions:

  • Track office supply inventory and purchase items as needed 

Salary: Commensurate with experience

Department/Division: Office of the Ombuds

Campus: Allendale

How To Apply: Apply online at jobs.gvsu.edu and select "Apply now".  Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail address for three professional references. Applicants selected for interviews will be required to submit official transcripts prior to the interview. If you need assistance, call Human Resources at 616-331-2215.

Application Deadline:  Consideration of applications will begin immediately and the posting may be closed at any time at the discretion of the University.

Grand Valley State University has a COVID-19 Vaccine policy that requires all faculty, staff and students to be vaccinated. New hires will be expected to adhere to the policy unless they are eligible for allowable exemptions or postponement. We will require proper documentation upon hire. Up-to-date information can be found on our Lakers Together website.

Grand Valley State University does not discriminate against students, faculty or staff in any of its employment practices or in its educational programs or activities. Grand Valley State University is guided by values for inclusiveness and community which are integral to our mission to educate students to shape their lives, their professions, and their societies, and to enrich the community through excellent teaching, active scholarship, and public service. The University is an affirmative action, equal opportunity institution. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. Members of the University community, including candidates for employment or admissions, and visitors or guests, have the right to be free from acts of harassment and discrimination, which are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, veteran or active duty military status or weight. In addition, Grand Valley is required by Title IX of the Education Amendments of 1972 to ensure that none of its education programs and activities discriminate on the basis of sex/gender. Sex includes sex stereotypes, gender identity, gender expression, sexual orientation, and pregnancy or parenting status. The Office for Title IX and Institutional Equity serves as a resource for the GVSU community and assists individuals who may have been impacted by discrimination or harassment in connecting with resources, imposes measures that protect or support access to programs and activities, and oversees the university’s grievance process for allegations of discrimination and harassment. Inquiries regarding the application of Title IX may be referred to the Title IX Coordinator, 4015 Zumberge Hall, titleix@gvsu.edu, (616) 331-9530.

The University will provide reasonable accommodations to qualified individuals with disabilities. See www.gvsu.edu/affirmative/. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.

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