Customer Service Support (Temporary, Part-time) - University Libraries
Job no: 494656
Position type: TEMP - Temporary Hourly
Location: Allendale, Grand Rapids
Categories: University Libraries
GVSU Libraries are seeking a Temporary Library Support Staff. This individual will work collaboratively to support library operations and customer service.
In addition to regularly scheduled shifts (approx. 15 hours/week), this position is also on call for all hours of operation and library locations in Allendale and downtown Grand Rapids.
This is a temporary part-time position that is not eligible for benefits.
NOTE: GVSU students who are enrolled in 6+ credits are not eligible for this position. That classifies them as a student employee, and they must be hired through Student Employment.
- Availability to work nights and weekends
- High school graduate or equivalent
- Experience with computer software such as Microsoft Office or equivalent
- Typing and spelling competency
- Possess strong verbal and written communication skills
- Ability to provide quality customer service
- Ability to work in a team environment and independently
- Ability to maintain satisfactory work performance and attendance records
- Awareness of inclusion, equity, and accessibility needs to provide customer service that is equitable and welcoming to all
- Overseeing service desk activity, including the frontline and behind-the-scenes services provided by student employees
- Supporting student employees by sharing relevant information, assisting with training initiatives, and ensuring they have a positive employment experience
- Delivering exemplary customer service, in person and virtually
- Providing reference assistance requiring significant knowledge of the library’s services, holdings, website, and online databases
- Identifying and responding to security and safety issues that arise to ensure that the library environment is safe and conducive to learning
- Assisting with the timely opening and secure closure of the library
Salary: $17/hour, 29 hours per week maximum, not benefit eligible
Department/Division: University Libraries
Physical Demands: Prolonged periods of sitting while using a computer and telephone. Regular need to navigate to other areas of the building. Use of keys to lock/unlock doors.
Campus: Allendale and Grand Rapids
How To Apply: Apply online at jobs.gvsu.edu and select "Apply now". Please include a resume and cover letter. The online application will allow you to attach these documents electronically. On the application, you will be required to provide names, phone numbers, and e-mail address for three professional references. If you need assistance, call Human Resources at 616-331-2215.
Application Deadline: Consideration of applications will begin immediately, and the posting may be closed at any time at the discretion of the University.
Job Type: Part-Time, Temporary
Grand Valley State University has a COVID-19 Vaccine policy that requires all faculty, staff and students to be vaccinated. New hires will be expected to adhere to the policy unless they are eligible for allowable exemptions or postponement. We will require proper documentation upon hire. Up-to-date information can be found on our Lakers Together website.
The University is an affirmative action, equal opportunity institution, consistent with its obligations as a federal contractor. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. It is committed to protecting the constitutional and statutory civil rights of persons connected with the University.
Members of the University community, including students, employees, faculty, staff, administrators, Board members, consultants, vendors, others engaged to do business with the University, candidates for employment or admissions, and visitors or guests have the right to be free from acts of harassment and discrimination, including sexual misconduct, as defined by this policy. In accordance with applicable federal and state law and this policy, acts of discrimination or harassment by members of the campus community are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, sex/gender (including gender identity and expression), sexual orientation, veteran or active duty military status or weight. This includes inappropriate limitation of, access to, or participation in educational, employment, athletic, social, cultural, or other university programs and activities. The University will provide reasonable accommodations to qualified individuals with disabilities. Limitations are lawful if they are: directly related to a legitimate university purpose, required by law, or lawfully required by a grant or contract between the university and the state or federal government. For the purposes of this policy, sex-/gender-based harassment includes sexual misconduct, sexual assault, interpersonal or relationship violence, and stalking.
See www.gvsu.edu/affirmative. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.
Advertised: Eastern Standard Time
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