Program Specialist – MI-Small Business Development Center, West Michigan Region
Job no: 495133
Position type: EAP - Executive, Administrative, Professional
Location: Grand Rapids, Michigan
Categories: Seidman College of Business
TITLE: Program Specialist – MI-Small Business Development Center, West Michigan Region
The Michigan Small Business Development Center (SBDC) West Michigan Region provides consulting, training, and research for new ventures and existing small businesses to help them launch, grow, innovate, and transition. This position is expected to provide programmatic, administrative, and technical support for the West Michigan Region to achieve the established goals of the department. This position will provide SBDC services to businesses throughout a 13-county territory that includes Allegan, Barry, Ionia, Kent, Lake, Mason, Mecosta, Montcalm, Muskegon, Newaygo, Oceana, Osceola, and Ottawa Counties.
- Manage client intake and triage processes used to determine appropriate services.
- Support Business Consultant's efforts in building client portfolios and serving those clients efficiently and effectively.
- Manage electronic records of client assistance in the SBDC’s client relationship management system in accordance with established policies and procedures.
- Maintain client records in compliance with Small Business Administration (SBA) standards.
- Provide day-to-day administrative support for the SBDC Regional Center and provide supervision to student assistants and/or temporary staff. Develop and execute workshops and training programs for the SBDC West Michigan Region.
- Work in collaboration with the SBDC Marketing Department to promote the services and successes of the West Michigan Regional Team. Create newsletters and electronic communications for stakeholders, partners, and clients.
- Provide outreach to diverse and underserved populations throughout the region.
- Establish, maintain, and strengthen relationships with SBDC stakeholders, partners, and small business support organizations.
- Assist leadership with managing the department budget.
- Maintain an up-to-date knowledge of SBA loan products, other small business financing options, and available business support resources.
- Support statewide SBDC initiatives.
- Perform other duties as required/assigned by leadership.
KNOWLEDGE, SKILLS AND ABILITIES - REQUIRED
- Bachelor’s degree in a business-related field.
- Minimum of two (2) years of related experience.
- Proficiency with standard software programs including Google Drive.
- Strong organizational and administrative skills.
- Experience with social media platforms including Facebook, LinkedIn, and X.
- Experience in managing multiple projects.
- Ability to work independently with little supervision.
- Strong time management skills.
- Strong presentation and training skills.
- Strong verbal, written, and interpersonal communication skills.
- Ability and willingness to work some evenings and weekend hours.
- Ability and willingness to travel throughout 13 counties in West Michigan.
KNOWLEDGE, SKILLS AND ABILITIES - DESIRED
- Experience with Salesforce or other Customer Relationship Management (CRM) systems.
- Experience managing and supervising teams and/or projects.
WORKING CONDITIONS: Normal office environment. Some travel may be required. Some evening and weekend hours may be required.
SALARY: Minimum starting salary of $40,000
DEPARTMENT/DIVISION: Seidman College of Business, Michigan Small Business Development Center – West Michigan Region/Academic Affairs
CAMPUS: Pew Campus, Grand Rapids
HOW TO APPLY: Apply online at jobs.gvsu.edu and select "Apply now". Please include a cover letter and resume. The online application will allow you to attach these documents electronically. On the application, you will be required to provide the names, phone numbers, and e-mail addresses of three professional references. Applicants selected for interviews may be required to submit official transcripts prior to the interview. If you need assistance, call Human Resources at 616-331-2215.
APPLICATION DEADLINE: Consideration of applications will begin on December 18, 2023, and the posting may be closed at any time at the discretion of the University.
The University is an affirmative action, equal opportunity institution, consistent with its obligations as a federal contractor. It encourages diversity and provides equal opportunity in education, employment, all of its programs, and the use of its facilities. It is committed to protecting the constitutional and statutory civil rights of persons connected with the University.
Members of the University community, including students, employees, faculty, staff, administrators, Board members, consultants, vendors, others engaged to do business with the University, candidates for employment or admissions, and visitors or guests have the right to be free from acts of harassment and discrimination, including sexual misconduct, as defined by this policy. In accordance with applicable federal and state law and this policy, acts of discrimination or harassment by members of the campus community are prohibited if they discriminate or harass on the basis of age, color, disability, familial status, height, marital status, national origin, political affiliation, race, religion, sex/gender (including gender identity and expression), sexual orientation, veteran or active duty military status or weight. This includes inappropriate limitation of, access to, or participation in educational, employment, athletic, social, cultural, or other university programs and activities. The University will provide reasonable accommodations to qualified individuals with disabilities. Limitations are lawful if they are: directly related to a legitimate university purpose, required by law, or lawfully required by a grant or contract between the university and the state or federal government. For the purposes of this policy, sex-/gender-based harassment includes sexual misconduct, sexual assault, interpersonal or relationship violence, and stalking.
See www.gvsu.edu/affirmative. TDD Callers: Call Michigan Relay Center at 711 (in State) or 1-800-833-7833 (out of State).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request.
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